Support
Get help with LotLifter.
Email help@lotlifter.com about anything: your account, eBay connection, listings or billing.
Ways to reach us
- Email: help@lotlifter.com for anything about your account, listings, billing or a problem.
- In LotLifter Go: the ? button opens Help and lets you report a problem from the screen you're on.
- In LotLifter Full: the Support link in the sidebar.
Help us help you faster
- The email address you sign in with (never your password).
- Whether you were on the phone (Go) or the desktop (Full).
- The item ID or SKU, if it's about a listing.
- What you expected to happen and what happened instead; a screenshot helps.
Billing
Change or cancel your plan in LotLifter under Account → Manage billing. Plans are billed monthly through Stripe with no contract. Pricing
Common first questions
- Connecting eBay: create your account, then follow Connect eBay; LotLifter looks for your active listings right away. How the import works
- Phone or desktop: both are the same account. LotLifter Go
- Security concerns: report a suspected security issue to help@lotlifter.com with “Security” in the subject.